FAQ

Q: How do I place an order on Choicematrix Store? A: Browse our catalogue, add your favourite items to the cart, and click “Proceed to Checkout.” Enter your shipping address, choose a delivery option, and complete payment. Once confirmed, you’ll receive an order confirmation email. Q: What payment methods are accepted? A: We accept credit/debit cards (Visa, MasterCard, RuPay), net banking, UPI, and popular wallets like Paytm, PhonePe, and Google Pay. All transactions are secured with SSL encryption. Q: How long will delivery take? A: Standard delivery within India takes 4–7 business days. For faster service, choose Express (2–3 days) at checkout. International shipping is available to select countries and may take 10–15 days. Q: Can I return or exchange an item? A: Yes. If you’re not satisfied, return the item within 30 days of receipt in its original condition and packaging. Return shipping is free for defective or wrong items; otherwise, the return postage is your responsibility. Once we receive the return, we’ll process a refund or exchange. Q: How do I find my correct size? A: Refer to our Size Guide on each product page. Measure your bust, waist, and hips in centimeters, then match the numbers to the chart. If you’re between sizes, we recommend choosing the larger size for a relaxed fit. Q: What if I need help or have a question? A: Contact us through the “Help & Support” section on the website. You can also chat live with our customer care team during business hours (9 AM–9 PM IST). We’re here to help you enjoy a seamless shopping experience.